Shipping Information

Orders received by 12:00 PM EST will ship the same day; all orders should ship within 24 hours. Ali Ro ships Monday - Saturday for Ground/Premium Ground, Monday - Friday for 2 Day and Overnight only, excluding National and Federal holidays.

Do you ship to addresses outside the United States?

Currently, the only country outside of the USA (including Alaska, Hawaii, and Puerto Rico) we ship to is Canada. Customers are required to pay any duties or taxes upon arrival of the order into the country. If goods are refused, the purchaser is still accountable for the shipping fees incurred. The shipping rate for Canada is $18.50.

Please email cs@ali-ro.com for any international shipping inquires.

Returns & Exchanges

What is Ali-Ro.com's Return Policy?

Ali Ro will gladly accept merchandise returns for a full refund within 14 (14) days from the date of delivery with a correctly filled out Returns Form which is contained within each order.

We will only accept returns for items that have not been worn, altered or washed. All tags must be attached.

For returns received more than 14 days but less than 30 days after the order shipped to you, we will provide Online Credit for the purchase price if the item is accompanied by a copy of your original invoice.

Items bought on sale can only be refunded for store credit.

If no copy of your original invoice is included with your return, we will provide Online Credit in the amount of the current selling price of the item.

Online Credit is ONLY REDEEMABLE AT Ali-Ro.com. Online Credit may not be used at Department Stores or any other locations that sell Ali Ro merchandise.

Returns are accepted by mail; please note: shipping and handling charges for returns are non-refundable.

Items purchased at major department stores or at any other store selling Ali Ro merchandise may not be returned to Ali-Ro.com.

We're sorry, but we cannot provide a refund or store credit for items returned over 30 days after the original purchase date.

Upon receipt of returned goods, Ali Ro reserves the right to deny credit if the merchandise does not meet return policy requirements.

How do I return or exchange my order?

We want to make your refund or exchange experience easy. On the return form enclosed with your purchase, please note the reason for the return in the space indicated. Place the packing slip and the merchandise you wish to return in a secure package (we advise that you maintain a copy of your packing slip for your records). If you do not have your packing slip, please contact Ali Ro Customer Service by email at cs@ali-ro.com or call 888-495-6218 and we will send you a new one.

Please attach the pre-printed label (included with your purchase) to the outside of your package. NOTE the pre-printed label is NOT a pre-paid shipping label, customers are responsible for ensuring the correct shipping charges. Please be sure to fill out the reasons for returning the item and enclose the Returns Slip in the package. Maintain the top portion of the label containing the order information for your records.

Ali-Ro.com merchandise can only be returned to the below address. Ali-Ro.com returns cannot be made at department and specialty store locations

Ali Ro E-COMMERCE RETURNS

Quiet Logistics

66 Saratoga Blvd.

Devens, MA, 01434

How long does it take to get my exchange or refund?

We want you to receive your exchange or refund ASAP! You can expect your refund/exchange to process within approximately 14 days of us receiving your merchandise. Your banking institution may require additional days to process and post this transaction to your account once they have received the refund information from Ali Ro. Please allow 1-2 billing cycles from the day you return your package for your account to be credited.

What should I do if there is a shipping error?

In the event that we processed an order incorrectly or sent an incorrect item, we will gladly replace or take back that item for a full refund at our expense. Please indicate that the wrong item was shipped on the Returns Slip and send it back for a full refund in addition to the cost of shipping.

What will it cost me to make a return or exchange?

Send back the item indicating whether you would like a return or an exchange. Please note: shipping and handling charges for returns are non-refundable.

I gave a gift to someone; can they exchange it for something else?

If your gift recipient who would like to return an item, they may do so for Online Credit at Ali-Ro.com. Online Credit is only redeemable at Ali-Ro.com. Alternatively, the gift recipient may elect to credit back the original form of payment submitted by the person who placed the gift order. Their preference must be advised on the Return and Exchange form included with the shipment or contact Customer Service at cs@ali-ro.com or call 888-495-6218.

I have damaged merchandise, can I return it?

In the unlikely event that you will receive defective merchandise from Ali-Ro.com, we will gladly replace or take back that item for a full refund at our expense. Please return the item and indicate that the item was defective on your return form. However, if the item has been worn and damaged, we will be unable to accept the item for a return.