Information

My Account

How do I change my login information?

You can update stored information in your account at any time. To view or change your existing account information or password, please sign in to "My Account" using your current e-mail address and password. Click on "Edit Email Address/Password" on the right side of the screen under "Account Details." From this page, you can edit your saved account information. Please be sure to click "Continue" when you have finished.

What if I forget my password?

No problem. Just click the EMAIL PASSWORD button and your password will be emailed to your email address on file.

Shipping

What are your shipping options and rates?

Shipping rates are calculated according to the type of shipping you choose.

Each address you instruct us to ship to is considered a separate order and is subject to applicable shipping charges.
FedEx Ground (7 - 9 business days, Mon - Sat): Free
FedEx Premium Ground (3 - 5 business days, Tues - Sat): $7
FedEx 2 Day Express (2 business days, Mon - Fri): $17
FedEx Next Day (1 business day, Mon - Fri): $25
Alaska and Hawaii: $20
Puerto Rico: $18
Canada (Customers are required to pay any additional duties or taxes): $18.50
At this time we do not offer expedited shipping options on deliveries outside the continental US.
Please note, FedEx does offer Saturday delivery for Ground and Premium Ground deliveries but NOT for 2 Day and Next Day. In order to receive your order in time for the weekend use the following guidelines:
Overnight Shipping: please order by Thursday at Noon Eastern Standard Time
2nd Day: please order by Wednesday at Noon Eastern Standard Time
Please note, all orders totaling over $1,000 in value will require signature upon delivery.

When will my order be shipped?

Orders received by 12:00 PM EST will ship the same day; all orders should ship within 24 hours. Ali Ro ships Monday - Friday only, excluding National and Federal holidays.

When will my order be delivered?

Orders that are successfully processed are shipped via FedEx Ground unless an expedited FedEx service is chosen. FedEx doesn't guarantee when your shipment will arrive, but generally you can expect your package to arrive according to the below timeline based on the service level you select (please note these are AFTER we ship it out):
FedEx Ground: 7 - 9 business days (Mon - Sat) FedEx Premium Ground: 3 - 5 business days (Tues - Sat)
FedEx 2 Day Express: Orders placed by Noon ET 2 business days (Mon - Fri)
FedEx Next Day: Orders placed by Noon ET 1 business day (Mon - Fri)
Delivery schedules are estimated. Actual delivery times may vary depending on shipping locations. When estimating package delivery time, please allow time for credit approval, address verification and order processing.

Do you ship to addresses outside the United States?

Currently, the only country outside of the USA (including Alaska, Hawaii, and Puerto Rico) we ship to is Canada. Customers are required to pay any duties or taxes upon arrival of the order into the country. If goods are refused, the purchaser is still accountable for the shipping fees incurred. The shipping rate for Canada is $18.50. Please email cs@ali-ro.com for any international shipping inquires.

Do you ship to PO boxes or Military APO/FPO addresses?

We currently do not ship to PO Boxes or Military APO/FPO addresses.

Payment

Ali-Ro.com accepts the following forms of credit card payment: Visa, MasterCard, American Express, and Discover. Your credit card will be charged the day the merchandise is shipped. In addition, you can also pay through PayPal. Ali-Ro.com currently does not accept checks, cash or money orders.

Saving Payment Details

If you save your payment details it will make your Checkout process easier. Once your payment details are entered, your details will be stored in your account and you will not have to re-enter them again when you make your next order. You can also track your order status and order history.

Your password is unique to your email address and ensures that your account details remain secure. You can access your account information at any time to edit any of your account details.

Each time you return to this site, remember to sign in using your email and password.

Do you charge sales tax on any item?

Sales tax will be added for taxable items in deliveries to the following states: California, Illinois, New York, Georgia, Massachusetts, New Jersey, and Texas. The tax rate applied to your order will be the combined state and local rate for the address where your order is shipped. Shipments to any other state will not be charged tax.

What is PayPal?

PayPal is a payment method for online purchases enabling buyers and businesses to send and receive money online. As of today, PayPal has over 100 million member accounts in 190 countries and regions. One advantage of using PayPal payment method is that it offers faster, safer and easier checkouts and promises to protect customers from revealing their credit card and other financial information to the merchant.

How do I sign up for PayPal?

You can sign up for a PayPal account by going to https://www.paypal.com.

How do I use a Paypal payment option on Ali-Ro.com?

Existing PayPal users who would like to use PayPal payment method when placing an order can click on the "Checkout with PayPal" button when checking out. New PayPal users who would like to use PayPal as a payment method will be redirected to the PayPal website to sign up for an account and will be presented with the "Checkout with PayPal" option when they get back to the Ali-Ro.com web site.

What do I do if I have questions about my PayPal account?

You may contact PayPal customer service by calling 888-221-1161 or go to https://www.paypal.com for support and additional information.

How is billing done for PayPal?

Customers who sign up for a PayPal account must sign a Billing Agreement, which will authorize the merchant to take out their payments directly from their PayPal account. Only then can the customer be able to control how to pay for their purchases. For detailed information, customers can contact PayPal customer service by calling 888-221-1161.

When are funds transferred out of my PayPal account for my Ali Ro order?

PayPal withdraws money from your PayPal account immediately after checkout. If the balance is lower than the total payment, PayPal offers credit products or the option to pay from your bank account or a credit card. Customers who do not have a PayPal account at this point will need to use a valid credit card to complete the payment. For detailed information, customers can contact PayPal customer service by calling 888-221-1161.

Will I receive an e-mail confirmation/shipment tracking number?

After you complete your transaction on Ali-Ro.com, an e-mail containing the order confirmation number will be sent to your specified e-mail address. Once your order has shipped, you will receive an e-mail with a FedEx tracking code that will update you with the status of your shipment at any time once it ships, by clicking on Order Status within My Account.

How do I track my order?

After you complete your transaction on Ali-Ro.com, an e-mail containing the order number will be sent to your specified e-mail address. To track your order, log in to "MY ACCOUNT" and click "Order Status." The order number from your e-mail will be listed with its status. If your order has shipped, you'll be able to find your tracking number in Order Status as well.

Can I ship to an address other than my own?

Yes, you can ship to another address besides your own. When prompted to fill out shipping information, specify the shipping address you wish to send your purchase. When prompted for the billing address, fill out your own address.

Returns & Exchanges

What is Ali-Ro.com's Return Policy?

Ali Ro will gladly accept merchandise returns for a full refund within 14 (14) days from the date of delivery with a correctly filled out Returns Form which is contained within each order.

We will only accept returns for items that have not been worn, altered or washed. All tags must be attached.

For returns received more than 14 days but less than 30 days after the order shipped to you, we will provide Online Credit for the purchase price if the item is accompanied by a copy of your original invoice.

Items bought on sale can only be refunded for store credit.

If no copy of your original invoice is included with your return, we will provide Online Credit in the amount of the current selling price of the item.

Online Credit is ONLY REDEEMABLE AT Ali-Ro.com. Online Credit may not be used at Department Stores or any other locations that sell Ali Ro merchandise.

Returns are accepted by mail; please note: shipping and handling charges for returns are non-refundable.

Items purchased at major department stores or at any other store selling Ali Ro merchandise may not be returned to Ali-Ro.com.

We're sorry, but we cannot provide a refund or store credit for items returned over 30 days after the original purchase date.

Upon receipt of returned goods, Ali Ro reserves the right to deny credit if the merchandise does not meet return policy requirements.

How do I return or exchange my order?

We want to make your refund or exchange experience easy. On the return form enclosed with your purchase, please note the reason for the return in the space indicated. Place the packing slip and the merchandise you wish to return in a secure package (we advise that you maintain a copy of your packing slip for your records). If you do not have your packing slip, please contact Ali Ro Customer Service by email at cs@ali-ro.com or call 888-495-6218 and we will send you a new one.

Please attach the pre-printed label (included with your purchase) to the outside of your package. NOTE the pre-printed label is NOT a pre-paid shipping label, customers are responsible for ensuring the correct shipping charges. Please be sure to fill out the reasons for returning the item and enclose the Returns Slip in the package. Maintain the top portion of the label containing the order information for your records.

Ali-Ro.com merchandise can only be returned to the below address. Ali-Ro.com returns cannot be made at department and specialty store locations

Ali Ro E-COMMERCE RETURNS

Quiet Logistics

66 Saratoga Blvd.

Devens, MA, 01434

How long does it take to get my exchange or refund?

We want you to receive your exchange or refund ASAP! You can expect your refund/exchange to process within approximately 14 days of us receiving your merchandise. Your banking institution may require additional days to process and post this transaction to your account once they have received the refund information from Ali Ro. Please allow 1-2 billing cycles from the day you return your package for your account to be credited.

What should I do if there is a shipping error?

In the event that we processed an order incorrectly or sent an incorrect item, we will gladly replace or take back that item for a full refund at our expense. Please indicate that the wrong item was shipped on the Returns Slip and send it back for a full refund in addition to the cost of shipping.

What will it cost me to make a return or exchange?

Send back the item indicating whether you would like a return or an exchange. Please note: shipping and handling charges for returns are non-refundable.

I gave a gift to someone; can they exchange it for something else?

If your gift recipient who would like to return an item, they may do so for Online Credit at Ali-Ro.com. Online Credit is only redeemable at Ali-Ro.com. Alternatively, the gift recipient may elect to credit back the original form of payment submitted by the person who placed the gift order. Their preference must be advised on the Return and Exchange form included with the shipment or contact Customer Service at cs@ali-ro.com or call 888-495-6218.

I have damaged merchandise, can I return it?

In the unlikely event that you will receive defective merchandise from Ali-Ro.com, we will gladly replace or take back that item for a full refund at our expense. Please return the item and indicate that the item was defective on your return form. However, if the item has been worn and damaged, we will be unable to accept the item for a return.

Product

I saw an item on the website, and now it has disappeared. Why?

Our quantities are limited and may sell out fast. If there is an item that you are interested in, but is no longer on the site or not available in your size, contact Ali Ro Customer Service on cs@ali-ro.com or call 888-495-6218.

Do you carry a specific style/print/size?

Click on the Search box and enter the criteria you wish to find on Ali-Ro.com. You can search by style name, size, color, and item type. Once entered, you will be taken to a page with a list of all items on our site that match your search criteria.

Do your styles run true to size?

All of Ali Ro 's styles run true to size. If you are unsure about sizing please check your measurements against our Size Guide.

Our Customer Service Associates are very familiar with our product and are happy to answer any fit questions you may have. Please reach out to them at 888-495-6218 or cs@ali-ro.com .

How do I join the Ali Ro mailing list to hear about new products and promotions?

Join our email list by entering your email address in the "Join Our Email List" box on the lower right corner of any page on the website, then click "Submit". You will automatically have access to all of our email updates covering information about our products and services!

If you ever wish to unsubscribe from promotional emails, find a recent email from Ali-Ro.com and click the unsubscribe link at the bottom of any email which will prevent you from receiving promotional emails in the future.

Security

Is it secure to enter my credit card information online?

Yes, please see our Privacy Policy.

What is your Privacy Policy?

Please follow the link to view our Privacy Policy.

What are cookies? Do I need to enable cookies on my browser to shop at Ali-Ro.com?

A cookie is a small data file stored on your hard drive by websites that you visit in order to aid your interaction with the website and the website's performance. The cookie may contain information (such as a unique user ID) to track information on the pages of the sites you've visited. Ali-Ro.com uses the information cookies capture to preserve the contents of your shopping bag between your visits. Ali-Ro.com also uses cookies to measure activity on our site. This information allows us to make improvements and updates to enhance your Ali-Ro.com experience. Parts of the site, such as the "My Account" area, will not function if you have cookies disabled. You can set your browser to refuse cookies, or to alert you when cookies are being sent. If you turn off cookies or refuse them you will not be able to make a purchase from the site, nor will we be able to recognize you as a registered user to allow you access to your account information.

To enable or disable cookies on your browser, please consult your browser documentation or contact your software provider.

Customer Service

We will do our best to answer any questions that you may have. You may e-mail us at cs@ali-ro.com or call us at 888-495-6218 (8:00AM - 6:00PM Monday-Friday Pacific Standard Time). We aim to respond to e-mails within 1 business day.

I'm having problems with the website, what do I do?

Please email us at cs@ali-ro.com, and we'll see if we can fix the problem as soon as possible.

Is gift packaging available?

Unfortunately we don't offer gift packaging. But if you think this is important then please email us at cs@ali-ro.com.

I have a store - how do I carry the Ali Ro products?

Contact us at 888-495-6218 or cs@ali-ro.com

Can I use copies of the pictures on your website for my own use?

We do not own unlimited use of our photography, so we cannot authorize usage for any reason.

Do you have a catalog?

Unfortunately we do not have a physical catalog.